Availability of items
All online orders are prepared and served from our Quebec City office in Canada. The products we have in stock are usually dispatched within 48 hours. SecurMonkey can not, however, guarantee the delivery times displayed considering the weekends and public holidays during which the services of Canada Post are not effective.
The shipping costs cover the costs of preparation and packing, plus postage. They are established according to the place of delivery and not according to the number of items ordered, so we suggest you to order several products to have more economical shipping costs per articles. In no case will a customer be able to combine several orders to benefit from a reduction of the shipping costs. Orders totaling $ 100 or more before taxes will get free shipping and this will be done automatically.
A delay of two working days must be allocated to the processing of orders for products in stock at our Quebec City office, to which must be added one to three working days on average for delivery in Quebec and one to five working days for the rest of Canada. In no event will SecurMonkey be held liable for any delay in delivery resulting from a shortage of stock at the distributor or attributable to the carrier (Canada Post). Please contact us by email or phone for an accelerated delivery order.
Local pick up
If you are located in Quebec or Montreal areas in Canada, you can pick up your order. This can save you time and expense related to delivery. A delay of two working days must be allocated to the processing of the orders for the products in stock in our office of Quebec. Please contact us by email or phone for a local pick-up.